Request for Tenders for the provision of a Cloud-based Customer Service Solution under a Single Party Framework Agreement
Short description
Request for Tenders for the provision of a Cloud-based Customer Service Solution under a Single Party Framework Agreement
Detailed description
The Department for Justice is engaging in this procurement process for the supply of a cloud based customer service solution for the Department of Justice and its Agencies.
The system would comprise
• The implementation of a Digital Customer Contact Centre including a virtual call centre and associated call tracking system to manage conversations across channels, including voice.
• Real-time online conversation assistance using a Chatbot.
• An appointments booking system
• Self-service system for customers to interact with the services.
While the services required may over time include multiple department divisions and agencies, the initial contract relates to the provision of a solution for the Immigration Service Delivery (ISD).
Type of Contract:
Services | Contracting authority
Department of Justice
51 St. Stephen's Green
Dublin 2
D02 HK52
Ireland
View profile | Contact
Fiona Kelly
www.justice.ie | Response deadline
(Irish time)
05-05-2023 13:00 | Currency
EUR | Main CPV code
72000000-5
IT services: consulting, software development, Internet and support | CPV codes
48810000-9
Information systems
72222300-0
Information technology services
72261000-2
Software support services
72262000-9
Software development services
72263000-6
Software implementation services
72268000-1
Software supply services
| |
|
温馨提示：本网站为您提供准确和及时的招投标信息，但招投标信息存在着变更的可能，请您务必在交易前向招标代理机构或招标人咨询投标详细要求，有关招标的具体要求及情况以招标代理机构或招标人的解释为准。
如果您对这篇招标信息有任何补充或修改建议，请告知我们。
猜你喜欢
招标网APP
微信服务号
