Complaints Handling Satisfaction Survey_英国招投标_中文版

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Complaints Handling Satisfaction Survey

发布时间	所属地区	所属机构	语言
2025年02月07日	--	--	英语 (English) 中文

Published date: 7 February 2025

Open opportunity - This means that the contract is currently active, and the buying department is looking for potential suppliers to fulfil the contract.

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Contract summary

Industry

Survey services - 79311000

Location of contract

United Kingdom

Value of contract

£120,000

Procurement reference

ORR/CT/24-84

Published date

7 February 2025

Closing date

21 February 2025

Closing time

12pm

Contract start date

24 March 2025

Contract end date

31 March 2029

Contract type

Service contract

Procedure type

Open procedure (below threshold)

What is an open procedure (below threshold)?

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Description

The overall aim of the passenger complaints satisfaction survey is to gain insight into passengers' experiences with the complaints handling procedures of TOCs including compliance with key aspects of the ORR Complaints Code of Practice.