NMBI Business Process Outsourcing - qualification process
Short description
2023-03 NMBI BPO -
NMBI Business Process Outsourcing - qualification process
Detailed description
There is currently a high volume of overseas applications being received by NMBI. The applications fall within different stages of the process, some requiring follow-up from the applicant while others require follow-up from NMBI.
The focus of this contract to provide support to two main areas, but not limited to these:
1. Applications in the ‘submitted’ category (requiring administrative assessment).
2. Applications in the ‘incomplete’ category (applications with missing documents or undergoing third party checks)
The objective of this tender is to implement a workforce augmentation facility where the awarded tenderer will provide additional resources to NMBI to process applications and mitigate demands. The processing solution is to progress and process the applications and maintain business as usual to meet the department’s KPIs. The contract will rely on five resources, with a quality/audit supervisor resource at 10% of the allocated resource (5 resources means 0.5 of a supervisor resource) who will be will be required for and responsible for tracking and monitoring team productivity and reporting directly to NMBI’s Head of Registration or their designate. Each resource/agent will be expected to process and meet agreed targets of applications reviewed per day. These targets will differ depending on the status of the application.
Type of Contract:
Services | Contracting authority
Bord Altranais agus Cnáimhseachais na hÉireann/Nursing and Midwifery Board of Ireland
18/20 Carysfort Avenue
Blackrock
Co. Dublin
Ireland
View profile | Contact
Procurement NMBI
www.nmbi.ie | Response deadline
(Irish time)
28-04-2023 16:00 | Currency
EUR | Main CPV code
79500000-9
Office-support services | CPV codes
66133000-1
Processing and clearing services
66172000-6
Financial transaction processing and clearing-house services
72310000-1
Data-processing services
72312000-5
Data entry services
72513000-4
Office automation services
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