IT Service Management_英国招投标_中文版

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IT Service Management

发布时间	所属地区	所属机构	语言
2024年05月10日	--	--	英语 (English) 中文

Published date: 10 May 2024

Open opportunity - This means that the contract is currently active, and the buying department is looking for potential suppliers to fulfil the contract.

Contract summary

Industry

Software package and information systems - 48000000

Inventory management software package - 48430000

Database and operating software package - 48600000

Operating systems - 48620000

Location of contract

NN8 6GS

Value of contract

£600,000

Procurement reference

20240510123809-105822

Published date

10 May 2024

Closing date

3 June 2024

Closing time

1pm

Contract start date

6 August 2024

Contract end date

5 June 2028

Contract type

Supply contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Contract is suitable for VCSEs?

Description

Northamptonshire's Police Fire and Crime Commissioner is looking to procure a joint IT Service Management (ITSM) platform for Police and Fire customers.

The IT Technical Support team currently have to use two ITSM platforms, one an older version (for Police) and more recent version for Fire.
The Police system has on average 2.2k incidents and requests coming through each month, Fire has approximately 120.

The two-system set up has proved to be a significant complication for Technical Support teams as well as for business customers.