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| 发布时间 | 所属地区 | 所属机构 | 语言 |
|---|---|---|---|
| 2024年12月18日 | -- | -- | 英语 (English) 中文 |
Published date: 18 December 2024
Open opportunity - This means that the contract is currently active, and the buying department is looking for potential suppliers to fulfil the contract.
Software package and information systems - 48000000
B79 7BZ
£0
IT-38-714-24/015
18 December 2024
24 January 2025
2pm
3 March 2025
2 March 2028
Supply contract
Open procedure (above threshold)
Any interested supplier may submit a tender in response to an opportunity notice.
This procedure can be used for procurements above the relevant contract value threshold.
Yes
No
Tamworth Borough Council is looking to procure a cloud-based Customer Portal, CRM, low code workflow management system and omnichannel Contact Centre Solution to help rationalise and enhance the management of digital customer contact. We want to significantly improve how customers receive updates and how workflow is managed across the organisation, with the aim of enhancing customer engagement, improving satisfaction level, providing rapid deployment of processes/workflows and making every contact count. The solution should allow the Council to make use of the latest technological advancements, offering integrated use of AI and RPA (Robotic Process Automation) functionality to further enhance efficiency by automating routine tasks and providing intelligent insights. We aim to significantly transform our customer service operations and workflow management with the use of cost-effective scalable solutions.
Links
Additional text
The invitation to tender documents may be viewed or downloaded free of charge from the in-tend e-procurement portal. Tenderers are reminded that the submission date for tenders on the portal is 2pm on Friday 24 January 2025.
Is a Recurrent Procurement Type? : No
Follow the instructions given in the description or the more information section.
Jennifer Getliff
Lichfield Street
Tamworth
Staffs
B79 7BZ
United Kingdom
01827 709249
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