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| 发布时间 | 所属地区 | 所属机构 | 语言 |
|---|---|---|---|
| 2024年07月11日 | -- | -- | 英语 (English) 中文 |
Published date: 11 July 2024
Open opportunity - This means that the contract is currently active, and the buying department is looking for potential suppliers to fulfil the contract.
Internal audit services - 79212200
Customer satisfaction survey - 79342311
SA6 7JL
£10,800
tender_446972/1375958
11 July 2024
23 July 2024
12pm
20 August 2024
19 August 2026
Service contract
Open procedure (below threshold)
Any interested supplier may submit a tender in response to an opportunity notice.
This procedure can be used for procurements below the relevant contract value threshold.
No
No
The Government wants services for all that are efficient, effective, excellent, equitable and empowering - with the citizen always and everywhere at the heart of service provision. Customer Service Excellence ® was developed to offer services a practical tool for driving customer-focused change within their organisation.
The foundation of this tool is the Customer Service Excellence ® standard which tests in great depth those areas that research has indicated are a priority for customers, with particular focus on delivery, timeliness, information, professionalism and staff attitude.
There is also emphasis placed on developing customer insight, understanding the user's experience and robust measurement of service satisfaction.
DVLA would like to retain accreditation and require a licensed Certification body to reassess our organisation.
Links
Follow the instructions given in the description or the more information section.
Dale Best
Longview Road
Swansea
SA6 7JL
Wales
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