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Customer Sentiment Tracking

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2025年02月20日 -- -- 英语 (English) 中文
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Published date: 20 February 2025

Last edited date: 20 February 2025

Open opportunity - This means that the contract is currently active, and the buying department is looking for potential suppliers to fulfil the contract.

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Closing: 21 March 2025, 12pm

Contract summary

Industry

  • Research services - 73110000

  • Location of contract

    SO16 0AS

    Value of contract

    £0 to £585,000

    Procurement reference

    IT-556-295-BS.0295

    Published date

    20 February 2025

    Closing date

    21 March 2025

    Closing time

    12pm

    Contract start date

    2 June 2025

    Contract end date

    1 June 2028

    Contract type

    Service contract

    Procedure type

    Open procedure (above threshold)

    What is an open procedure (above threshold)?

    Any interested supplier may submit a tender in response to an opportunity notice.

    This procedure can be used for procurements above the relevant contract value threshold.

    Contract is suitable for SMEs?

    Yes

    Contract is suitable for VCSEs?

    No


    Description

    Ordnance Survey Ltd (OS) is Britain's mapping agency and is responsible for the surveying, production, maintenance and marketing of a wide range of geographic information, relied on by government, business and individuals. Further information on us can be found on our website http://www.os.uk.
    OS is a private limited company (company registration number 09121572), and the entire share capital is owned by the Department for Science, Innovation and Technology.
    To help drive customer experience improvements on the customer moments that matter most, OS is seeking an innovative and technologically advanced supplier capable of providing a platform that can generate actionable insights about important aspects of the customer journey/experience.
    OS currently have a programme of transactional and relational surveys designed to capture key customer contact points and to understand our performance against our customer commitments of Value, Ease, Reliability and Quality. OS are seeking a supplier that can provide continuity of tracking for existing surveys whilst also providing 'thought leadership' to help progress and develop our programme of insight and reinvigorate interest internally about acting on customer feedback.


    More information

    Links

  • https://in-tendhost.co.uk/os/aspx/
  • Additional information on how to apply for this contract
  • Additional text

    The Tender documentation is free to access and download on the following link:

    Visit https://in-tendhost.co.uk/os to access the (In-tend) supplier portal.

    If you encounter any difficulties whilst using the system, you can contact our Support team by phoning 0844 2728810 or emailing support@in-tend.co.uk




    Is a Recurrent Procurement Type? : No


    How to apply

    Follow the instructions given in the description or the more information section.


    About the buyer

    Contact name

    Caroline Eadie

    Address

    Adanac Drive
    Nursling
    Southampton
    SO16 0AS
    United Kingdom

    Telephone

    -

    Email

    Caroline.Eadie@os.uk


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