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CITB Voice of the Customer Platform and Support Services

发布时间	所属地区	所属机构	语言
2024年09月03日	--	--	英语 (English) 中文

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Published date: 3 September 2024

Open opportunity - This means that the contract is currently active, and the buying department is looking for potential suppliers to fulfil the contract.

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Contract summary

Industry

Customer Relation Management software package - 48445000

Location of contract

Any region

Value of contract

£350,000

Procurement reference

BIP885759022

Published date

3 September 2024

Closing date

4 October 2024

Closing time

5pm

Contract start date

30 October 2024

Contract end date

29 October 2028

Contract type

Supply contract

Procedure type

Open procedure

What is an open procedure?

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Description

CITB have a requirement for a Voice of the customer platform and support services to enable 360 view of customer feedback, pain points and friction of CITB services to increase lifetime value. CITB require the platform to provide employee engagement and Customer research, with CITB's goal to become a customer centric organisation. This solution will enable to monitor, collate and act upon customer feedback.